To make our journey to you and the next pooch-pick-up easier:

• Welcome Light: If it’s dark and you’re expecting us, a light can help, especially if we have a new carer collecting your fur baby for the first time.
• Prepare Your Dog: Ensure your dog is ready with their food, toileted, and wearing their harness, collar, or jumper when possible.
• Clear Instructions: If you’re not home, ensure the lead or harness is in the same spot as described to us to avoid unnecessary searching.
• Toileting: Ensure your pooch has been toileted, especially if you live in an apartment, to minimize stress and accidents during transit.
• Breakfast: Feed your dog before our arrival. If they get car sick or don’t eat early, pack their food in a labeled bag or container, and we’ll feed them once they’re settled at daycare.

Important Notes:

• If we arrive before your dog is ready, we kindly ask not to delay our carer as this affects subsequent pickups.
• If we need to walk down the side of your house, please ensure it’s clear of your dog’s toilet area, especially during dark mornings and winter evenings.
• If you live in an apartment or busy area with limited parking, please let us know the best pick-up spot. We’ll send a 10-minute warning text to minimize waiting.
• If you cancel on arrival or sleep through our call/text, a valet charge will still apply.
• If we arrive earlier than expected, we kindly ask for flexibility as our schedule is tight.

Safety and Logistics

Where possible, our school bus will collect and deliver your fur-kid. Occasionally, a carer may use their own car. Please provide your dog’s car harness for safety, and ensure they are toileted before collection to avoid soiling in the vehicle.

Our schedule is carefully planned, but traffic can be unpredictable. With your cooperation, we’ll keep everything running smoothly and ensure you and all our clients get timely service.

Service Areas

We offer valet services in:

Albert Park, Altona, Altona Meadows, Altona North, Ascot Vale, Braybrook, CBD, Docklands, Flemington, Footscray, Kensington, Kingsville, Maidstone, Maribyrnong, Middle Park, Moonee Ponds, Newport, North Melbourne, Port Melbourne, Seddon, South Kingsville, West Footscray, West Melbourne, Williamstown, and Yarraville.

If your suburb isn’t listed, contact us to check availability.

Valet Services – Blue Zone
Williamstown, Newport, Altona, Altona North

Valet Services – Green Zone
Yarraville, Seddon, Spotswood, Kingsville, Altona Meadows, Footscray (east of Ballarat Rd)

Valet Services – Orange Zone
West Footscray, North Melbourne, Kensington, Tottenham

Valet Services – Purple Zone
Maidstone, Docklands, Maribyrnong

Valet Services – Red Zone
CBD, South Melbourne

Red Zone (not regularly serviced, bookings by request only)

Additional Charges

Special Transport Services